At Lucid Aminos, we are committed to providing quality research products and a reliable purchasing experience. Please review this policy before placing an order.

1. Order Cancellation

Orders may be canceled before they have been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.

To request a cancellation, contact Lucid Aminos as soon as possible and include your order number.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect product, please contact us promptly after delivery.

Please provide your order number, a description of the issue, clear photographs of the package and product, and any relevant shipping information.

We will review the issue and, where appropriate, provide a replacement or refund.

3. Returns

Because our products are intended strictly for research and laboratory purposes, returns may be subject to product-specific restrictions.

Products must not be opened, used, altered, contaminated, or damaged if a return is approved.

Customers must contact Lucid Aminos and receive return instructions before sending any product back. Unauthorized returns may not be accepted.

4. Non-Returnable Products

Opened or used products are generally not eligible for return.

Products may also be ineligible for return when they have been damaged after delivery, improperly stored, contaminated, altered, or otherwise made unsuitable for resale or research purposes.

5. Refunds

Once an approved refund is issued, the refund will generally be returned to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

Lucid Aminos is not responsible for delays caused by third-party payment processors or financial institutions.

6. Shipping Costs

Original shipping charges are generally non-refundable unless the return or refund is the result of an error made by Lucid Aminos.

If a return is approved because an incorrect or damaged product was received, Lucid Aminos may provide appropriate return-shipping instructions.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Lucid Aminos is not responsible for packages that cannot be delivered because of an incorrect or incomplete address provided by the customer.

Additional shipping charges may apply if an order needs to be reshipped because incorrect information was provided.

8. Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's procedures and timelines.

If a package is delayed or reported missing, Lucid Aminos may assist with contacting or submitting a claim to the shipping carrier.

9. International Orders

Customers placing international orders are responsible for understanding and complying with the laws and import requirements applicable in their country or jurisdiction.

Lucid Aminos is not responsible for products refused, detained, delayed, or confiscated by customs or other authorities when the issue results from the laws or requirements of the destination country.

10. Research Use Only

All Lucid Aminos products are sold strictly for research and laboratory purposes only.

Products are not intended for human consumption, medical use, therapeutic use, diagnostic use, veterinary use, cosmetic use, dietary use, or personal use.

11. Contact Us

If you need assistance with a return, refund, damaged order, or incorrect shipment, please contact Lucid Aminos through the contact information provided on our website.

Please include your order number and relevant details so we can review your request efficiently.